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Refund and Cancellation Policy

Welcome to Labelle Hair and Makeup. This page outlines our guidelines regarding booking changes, cancellations, and refunds. Our goal is to provide clear information to help you manage your bookings effectively while allowing us to maintain high-quality service and availability for all clients. Please take a moment to read through these terms carefully to understand how we handle cancellations and rescheduling requests.

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Effective Date: July 15, 2023

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Introduction

We understand that plans can change, and we strive to accommodate these changes as fairly as possible. Please review the following terms that govern cancellations and rescheduling for our services.

General Cancellation Terms

  • Notification: All cancellations must be communicated to us via email or phone as listed on our contact page.
  • Confirmation: Upon receiving your cancellation request, we will send you an email confirmation. Please keep this for your records.

Specific Cancellation Terms

General Appointments

  • Deadline: You may cancel your appointment for services other than those mentioned below without charge up to 7 days (1 week) in advance.
  • Late Cancellation Fee: Cancellations made within 7-day (1-week) of the appointment will incur a fee equivalent to 50% of the service cost. Additionally, within 48 hours of appointment, late cancellations or no-shows will be subject to a fee equivalent to the total cost of the scheduled service.

Wedding and Event Services

  • Deadline: Due to the extensive preparation required, a 30-day notice is required for the cancellation/rescheduling of wedding and event services.
  • Deposit: All deposits are non-refundable at any stage to cover the reserved time .

Mobile Services

  • Deadline: For all mobile services other than the wedding and event a 7-day (1-week) advance notice is required for the rescheduling.
  • Deposit: All deposits are non-refundable at any stage to cover the reserved time .

Rescheduling

If you need to reschedule, you may do so without a penalty if you notify us at least 48 hours in advance. Rescheduling within 48 hours of your appointment may incur a fee.

Exceptions

  • Emergencies: We understand that emergencies happen. If you must cancel within the penalty period due to a verifiable emergency, we may waive the cancellation fee at our discretion.
  • Mutually Agreed Exceptions: Exceptions to this policy may be made at our discretion and must be agreed upon in writing.

Refunds

We aim to process all eligible refunds promptly and fairly to maintain trust and satisfaction.

  • Process: To request a refund, please contact us through the methods provided in our Contact section. Provide your booking details and a brief explanation of the reason for cancellation to assist us in processing your refund more efficiently.
  • Timing: Refunds will typically be processed within 3 business days after the cancellation has been confirmed and validated by our team.
  • Method of Refund: Refunds will be issued to the Bank account or original method of payment unless otherwise specified and/or agreed upon.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us through the methods provided in our Contact section.

Amendments to the Policy

Labelle Hair and Makeup may amend these terms at any time, which shall be effective upon posting an updated version on our website. It is your responsibility to remain informed of any changes. Please visit our website regularly or subscribe to our notifications for any updates to our cancellation policy terms.

Governing Law

This policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You irrevocably submit to the exclusive jurisdiction of the courts located within the Province of Ontario, specifically the City of Brampton.

Acknowledgment

By booking our services, you confirm that you have read, understood, and agreed to the terms outlined in our Cancellation Policy. We encourage you to contact us if you have any questions or need further clarification regarding this policy. This helps ensure that there are no misunderstandings regarding your reservation and our cancellation terms.

Contact Information

If you have any questions about our cancellation policy, please contact us at the provided details.

Additionally, feel free to explore our Website Disclaimer for further details.